Refund & Cancellation Policy
Last updated June 2026
At Caye Communications, we provide custom digital architecture, strategic consulting and bespoke business foundations. Because our services reserve dedicated advisory time and resources from day one, we follow a clear financial framework.
Consulting and custom strategy
All deposits, flat-fee strategy blueprints, corporate communications development and monthly retainers are non-refundable.
Website architecture and engines
Website projects require a 50% non-refundable deposit to secure calendar space. The remaining 50% is due on project completion or 30 calendar days from the deposit date, whichever comes first. Digital assets are not launched, connected to a live domain or transferred to client ownership until full payment has cleared.
Project cancellations
Clients may request a project pause or cancellation in writing. Fees paid up to the point of cancellation are non-refundable, and outstanding balances for completed strategy hours or milestones remain due immediately.